PAYMENT

Only payment by credit card is accepted. Accepted cards : Visa, Mastercard and American Express

We use a third party service to manage credit card payments: Stripe

Les Gens Heureux has no access to your login details and credit card numbers.

All transactions are secured using SSL encryption, guaranteeing both the identity of the payment institution and the confidentiality of the data.

SHIPPING

There are 3 delivery methods that you can choose before the payment of the cart:


- Free pickup in store

- Delivery by La Poste - Colissimo

- Express delivery by DHL

Free availability in the shop

You have the possibility to pick up your package at the shop Les Gens Heureux, 307 rue Marcel Belot, 45160 Olivet at no extra cost

Shipping your package


Packages are generally dispatched within 2 working days after receipt of payment. They are shipped via the delivery method you have chosen when ordering. Whatever the delivery method chosen, we send you a link to track your package online.

Shipping costs include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, while shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We cannot group two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

Precautions

In order to avoid any problems when receiving your package, we invite you to read carefully the following information:

For any order delivered in Metropolitan France (including Corsica), DHL or Colissimo will deliver the package to the recipient designated on the delivery note.

If it is impossible for you to receive your package on the date indicated, you have the possibility to give a new delivery instruction by contacting DHL or Colissimo.

Delivery time

You will be delivered within a maximum of ten (10) business days for delivery to Metropolitan France, and twenty (20) business days for delivery to any other destination, starting the day following payment of the order.

Any order placed on the Site from Monday to Friday before 2pm will be processed the same day; after 2pm, it will be processed the following day. Any order placed on Friday after 2pm, Saturday and Sunday will be processed on the following Monday; it being specified that orders placed on a public holiday will be processed on the following working day.


You have not received your order within the specified time limit

You have received the shipping confirmation email but you have not received your order within the specified time:

You can contact the carrier Colissimo at the following address: http://www.colissimo.fr ("Track a package" section) or the carrier DHL: www.dhl.fr ("Track your shipment" section).

We also invite you to contact our Customer Service at contact@lesgensheureux.fr

If you are not delivered by the end of the specified period:


You may ask us (by registered letter with acknowledgement of receipt, or in writing on another durable medium) to make the delivery within a reasonable additional period.

If we have not complied with this deadline, the sale may then, if you so wish, be cancelled (by registered letter with acknowledgement of receipt, or in writing on another durable medium, under the conditions provided for in Article L138-2 of the Consumer Code).

The sale will be considered as cancelled upon receipt by us of the letter or writing informing us of this cancellation, unless we have executed in the meantime.

You will then be refunded all sums paid (including shipping costs paid at the time of ordering for the item concerned) within a maximum period of 14 days from the date on which the sale has been cancelled.

Reservations

When you receive your order, systematically check the condition of your package, the good condition of the item ordered, as well as its conformity with the order.

  • If you notice that your package or item has been damaged, we invite you to specify it on the carrier's delivery note, and immediately contact our Customer Service: contact@lesgensheureux.fr In your message, do not forget to mention the damage observed. In all cases, you have a period of three (3) days, not including public holidays, from the receipt of your package to notify the carrier, by extrajudicial act or registered letter, of any reservations (Article L133-3 of the French Commercial Code)
  • If the delivered items do not correspond to your order, you may return them, in accordance with the cancellation procedures and conditions.



Contribution to the shipping costs - prices

La Poste - Colissimo

FRANCE
Order below 150€ incl. VAT 7,99€
Order above 150€ incl. VAT free
EUROPE
Order below 200€ incl. VAT 9,99€
Order above 200€ incl. VAT free

DHL

FRANCE
Order (weight less than 70kg) 20€
EUROPE
Order (weight less than 70kg) 25€

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