"Our general terms and conditions of sale have been drawn up on the basis of a free and open model that can be downloaded from the website https://www.donneespersonnelles.fr/"
Between Les Gens Heureux, 305 rue Marcel Belot, 45160 Olivet, with a share capital of €3,000, registered in the Orléans Trade and Companies Register under number 537 976 771, SIRET 53797677100023, represented by Mrs Charlotte GRODET, as manager, duly authorized for the purposes hereof. The company can be reached by email by clicking on the contact form accessible via the home page of the site. Hereinafter referred to as the "Seller" or the "Company".
On the one hand, and the natural or legal person purchasing the company's products or services, hereinafter, "the Purchaser", or "the Customer" On the other hand, It has been exposed and agreed as follows:
The Seller is a publisher of clothing and decoration products exclusively for consumers, marketed through the website (http://lesgensheureux.fr). The list and description of the properties proposed by the Company can be consulted on the above-mentioned website.
Article 1: Purpose and general provisions
These General Terms and Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products offered by the Seller.
These General Terms and Conditions (GTC) apply to all sales of Products, made through the Company's websites that are an integral part of the Agreement between the Buyer and the Seller. The Seller reserves the right to modify these terms and conditions at any time by publishing a new version on its website. The GTC then applicable are those in force on the date of payment (or first payment in the case of multiple payments) of the order. These General Terms and Conditions may be consulted on the Company's website at the following address: https://shop.lesgensheureux.fr/en/content/11-general-terms-and-conditions. The Company also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click. The Customer declares that he has read all these General Terms and Conditions of Sale, and where applicable the Special Terms and Conditions of Sale relating to a product or service and accepts them without restriction or reservation. The Client acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Client declares that he is in a position to enter into a legal contract under French law or to validly represent the natural or legal person for whom he undertakes to do so. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 2: Prices
The prices of products sold through the websites are indicated in Euros all taxes included and precisely determined on the pages of Product descriptions. They are also indicated in euros all taxes included (VAT + other possible taxes) on the product order page and excluding specific shipping costs. For all products shipped outside the European Union and/or DOM-TOM, the price is automatically calculated excluding tax on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller invites the buyer to inquire about these aspects with the relevant local authorities and reserves the right to change its prices at any time in the future. The telecommunication costs necessary to access the Company's Internet sites are the responsibility of the Client. If necessary, also the delivery costs.
Article 3: Conclusion of the online contract
The Customer must follow a series of steps specific to each Product offered by the Seller in order to complete his order. However, the steps described below are systematic: ➢ Information on the essential characteristics of the Product; ➢ Choice of the Product, where applicable, of its options and indication of the Customer's essential data (identification, address, etc.); ➢ Acceptance of these General Terms and Conditions of Sale. ➢ Checking of the order elements and, if necessary, correction of errors. ➢ Follow-up of payment instructions and payment of products. ➢ Product delivery. The Customer will then receive confirmation by email of payment for the order, as well as an acknowledgement of receipt of the order confirming it. For the products delivered, this delivery will be made to the address indicated by the Customer. For the purpose of the proper execution of the order, and in accordance with Article 1316-1 of the French Civil Code, the Client undertakes to provide its true identification details. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
Article 4: Products and Services
The essential characteristics of the goods and their respective prices are made available to the buyer on the company's websites. The customer certifies that he has received a detailed description of the delivery costs as well as the terms of payment, delivery and performance of the contract. The Seller undertakes to honor the Customer's order within the limits of available Product stocks only. Failing this, the Seller shall inform the Customer. This contractual information is presented in detail in French and English. In accordance with French law, they are summarized and confirmed when the order is validated. The parties agree that illustrations or photos of products offered for sale have no contractual value. The validity period of the Products' offer and their prices are specified on the Company's websites, as well as the minimum duration of the contracts offered when they relate to a continuous or periodic supply of products or services. Unless otherwise specified, the rights granted hereunder are granted only to the natural person who signed the order (or the person who holds the email address provided). In accordance with the legal provisions concerning conformity and hidden defects, the Seller shall refund or exchange defective products or products that do not correspond to the order. The refund can be requested as follows:
You have a period of 14 days from receipt of your package to return the product you do not wish to keep.
If your product does not suit you, the return costs are at your expense, we will refund your order.
If this return is due to an error on our part, the return shipping costs are free of charge.
Your refund will be made on the credit card used to pay for your order and this within 30 days from the date of return of the package, subject to the good condition of return of the product(s).
Article 5: Retention of Title Clause
The products remain the property of the Company until full payment of the price.
Article 6: Terms of delivery
The products are delivered to the delivery address that was indicated when the order was placed and within the specified time. This period does not consider the time required to prepare the order.
The Seller will deliver orders within a maximum of ten (10) business days for delivery to Metropolitan France, and twenty (20) business days for delivery to any other destination, starting the day following payment of the order.
Any order placed on the Site from Monday to Friday before 2pm will be processed the same day; after 2pm, it will be processed the following day. Any order placed on Friday after 2pm, Saturday and Sunday will be processed on the following Monday; it being specified that orders placed on a public holiday will be processed on the following working day.
In the event of late delivery, the Customer may terminate the contract under the terms and conditions defined in Article L 138-2 of the Consumer Code. The Seller then reimburses the product and the "one-way" expenses under the conditions of Article L 138-3 of the Consumer Code. The Seller provides a telephone contact point (cost of a local call from a landline) indicated in the order confirmation email to ensure the follow-up of the order. The Seller reminds that at the moment the Customer is physically in possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the carrier of any reservations regarding the delivered product.
Article 7: Availability and presentation
Orders will be processed within the limits of our available stocks or subject to stocks available from our suppliers. In the event of unavailability of an item for a period exceeding 10 working days, you will be immediately informed of the expected delivery times and the order of this item can be cancelled on request. The Customer may then request a credit note for the amount of the item or its refund.
Article 8: Payment
Payment is due immediately upon order, including for pre-order products. The Customer may pay by credit card. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is made by our payment service provider Stripe. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with Article L. 132-2 of the French Monetary and Financial Code, the payment undertaking given by card is irrevocable. By providing his bank details at the time of sale, the Customer authorizes the Seller to charge his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or if it is impossible to charge the card, the Sale is immediately cancelled by operation of law and the order cancelled.
Article 9: Withdrawal period
In accordance with Article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen (14) clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of the return costs". "The period referred to in the preceding paragraph shall run from the date of receipt for the goods or acceptance of the offer for the provision of services". The right of withdrawal can be exercised by contacting the Company as follows: by e-mail at the following address: firstname.lastname@example.org, by telephone at +33 (0)9 52 43 97 20 or by registered letter with acknowledgement of receipt to the following address: Les Gens Heureux, 305 rue Marcel Belot, 45160 Olivet, France. In case of exercise of the right of withdrawal within the above-mentioned period, only the price of the purchased product(s), the return costs remain the responsibility of the Customer. The products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be remarketed in new condition; they must be accompanied, if possible, by a copy of the proof of purchase. In accordance with the legal provisions, you will find below the standard withdrawal form to be sent to us at the following address: Les Gens Heureux, 305 rue Marcel Belot, 45160 Olivet, France. Refund procedure: the refund will be made by bank transfer to the credit card used to make the purchase.
To the attention of Les Gens Heureux, 305 rue Marcel Belot, 45160 Olivet, France:
I/we (*) hereby notify you/us (*) of my/our (*) withdrawal from the contract for the sale of the property (*) below:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is notified on paper):
(*) Delete as appropriate.
Article 10: Guarantees
In accordance with the law, the Seller assumes two guarantees: of conformity and relating to hidden defects of the products. The Seller shall refund the buyer or exchange products that are apparently defective or do not correspond to the order placed. The refund request must be made as follows: by e-mail to the following address: email@example.com, by telephone to +33 (0)9 52 43 97 20 or by registered mail with acknowledgement of receipt to the following address: Les Gens Heureux, 305 rue Marcel Belot, 45160 Olivet, France.
Article 11: Complaints
If necessary, the Purchaser may submit any complaint by contacting the company using the following contact details:
- by email at the following address: firstname.lastname@example.org
- by phone at +33 (0)9 52 43 97 20
- by registered mail with acknowledgement of receipt to the following address: Les Gens Heureux, 305 rue Marcel Belot, 45160 Olivet, France.
Article 12: Intellectual Property Rights
Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the Seller. No transfer of intellectual property rights is made through these GTC. Any total or partial reproduction, modification or use of these properties for any reason whatsoever is prohibited.
Article 13: Force Majeure
The performance of the seller's obligations hereunder shall be suspended in the event of the occurrence of a fortuitous event or force majeure that would prevent its performance. The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 14: Invalidity and amendment of the contract
If one of the provisions of this contract is cancelled, this cancellation will not result in the cancellation of the other provisions that will remain in force between the parties. Any contractual amendment is only valid after a written agreement signed by the parties.
Article 15: Protection of personal data
In accordance with the Data Protection Act of 6 January 1978, you have the right to query, access, modify, oppose and rectify any personal data concerning you. By adhering to these general terms and conditions of sale, you consent to the collection and use of this data by us for the purpose of fulfilling this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. To do so, simply click on the link at the end of our emails or contact the controller (the Company) by registered mail with acknowledgement of receipt. We monitor traffic on all our sites.
Article 16 : Limitation of liability
Placing an order on the Site implies knowledge and acceptance of the procedures in force on the Internet network, in particular with regard to technical performance, response times, connection times, information requests or transfers, risks of interruption, risks of contamination by viruses circulating on the network and, in general, all risks related to the use of the Internet network.
The Seller shall therefore in no event be held liable for any direct or indirect damage resulting from misuse or incident related to the use of the computer, Internet access, maintenance or malfunction of servers, telephone line or any other technical connection, the Customer's connection to the Site being under its sole responsibility.
Article 17: Applicable law
All the clauses appearing in these general terms and conditions of sale, as well as all the purchase and sale operations referred to therein, shall be subject to French law.